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How Vendors can help Partners Navigate the Hybrid Workforce

We can begin to see new patterns and trends emerging when comparing the hybrid model to a full-time office structure. However, one thing has become clear – the remote workforce is here to stay. Gartner estimates that 51% of all knowledge workers globally work remotely. In addition, as many as 32% of all employees worldwide may now be remote. The landscape has undeniably changed. And with it, the way we work. 

In a recent survey of 188 channel professionals by Allbound in conjunction with JS Group, participants provided insights into how the last 24 months have changed the future of work for their organization. Answers and feedback provided a picture of companies on both sides of the fence: those encountering difficulties and crises due to this new norm, and those finding light and opportunity amid the hardships. One respondent to the survey stated, “We have accelerated the modern IT infrastructure, which means our team has had to adapt faster to new service models and technical needs.” 

Shifts and innovations in the technology industry are inevitable, but the pandemic accelerated the process of change in terms of digital transformation. Customer demands on partners have also increased. In our survey, we asked participants how the pandemic altered the future of work for their clients. One respondent said, “Clients don’t even realize how much their IT infrastructure has changed because it was crisis-driven. They are waking up to the reality that they have so much opportunity and challenge with the changes they were forced to make.”

In the survey, respondents cited three primary drivers of increased client needs: 

  • The need for 24/7/365 support
  • Increased security and compliance needs
  • Giant acceleration of cloud adoption

This highlights the fact that there are indeed potential gaps for partners and their customers, such as finding resources in a newfound remote workforce and IT support to address changing needs adequately.

So, how can partners meet the challenges of tomorrow’s workforce for their customers? What should vendors and solution providers consider when helping enable their partners for success? And, if a hybrid workforce is the future of work, what does this mean for partners, vendors and customers?Partners are now experiencing and interacting with a new evolution of business and a new set of requirements for supporting their customers. This constantly changing current has redefined the need for support; it must be available continuously, at any time, from anywhere.

Our in-depth eBook will explore the pandemic’s impacts and the resulting hybrid work’s impact on the digital landscape and the realities for partners because of this shift. It takes an in-depth look at how remote work impacts end-user tech needs, the remote work reality for partners’ businesses, recruiting & retaining new talent, the security challenge and opportunity, and the service-sales balance.

A few more highlights include:

  • Partners must focus on transforming customers’ business to tomorrow’s workforce.
  • It is important to design optimal technology solutions aimed at productive and safe remote work environments.
  • Recruiting and retaining new talent is more critical than ever.
  • Partners must stay in and ahead of the game by expanding their security offerings.
  • There needs to be a service-sales balance.

Want to learn more? Check out the full eBook here!