Careers

QA Automation Engineer

Allbound is seeking a QA Automation Engineer, who thrives in a fast paced environment. You will work closely with our Product and Engineering teams to expand our PRM platform globally, to support our ever growing customer base.

The QA Automation Engineer will be responsible for overall quality of the product and should take ownership of quality of sprint deliveries. You will coordinate and oversee technical standards, including coding standards, tools and platforms for quality assurance.

Does this sound like you? if so, apply now

Responsibilities

• Develop and configure software that delivers test automation suites that meet our business coverage objectives
• Write and maintain test cases
• Take ownership of projects and sprints deliverables
• Learn and understand the business domain and application architecture
• Perform initial diagnosis when automated test suites fail
• Be a stakeholder & contributor for projects which aims to continuously improve the QA function at Allbound
• Improve process and quality via test and process automation: defining right strategy and technology based on process and architecture assessment by engaging different roles and stakeholders

Qualifications

• Expert in UI Automation using tools like Selenium web driver & Automation framework development with HANDS-ON
• HANDS-ON with Katalon Studio would be a plus
• Proficient in Java/Groovy/Python as programming language
• Expert in API testing (manual and automation) using Rest Assured framework, Postman, etc.
• Exposure and know-how of performance testing and security testing tools
• Knowledge of AWS / Cloud would be a plus
• Should be self-driven engineer with desire to use practical and professional concepts in QA along with application of QA standards and procedures to resolve routine issues
• Should be able to write use cases based on product requirements, execute them and report issues in bug tracking system
• Should be self starter, lead and self contributing to the QA team to build robust and flexible Automated Testing Framework
• Hands-on current experience authoring, building and adopting large scale, cross-functional automation frameworks with well-balanced coverage across back-end integration, database levels, UI.

Integration Specialist

Allbound Integrations Integration Specialist works with the Customer Success and Development teams to build and support customer systems.  Allbound integrates with a number of different CRMs and Integration Specialists will work to troubleshoot live integrations, assist with customer product questions, work with Customer Success Managers and Integrations Specialists on custom customer projects.  

Does this sound like you? if so, apply now.

Responsibilities:

• Comfortable engaging customers in a variety of ways including email, and video calls
• Ability to effectively multi-task, as this position will be required to meet deadlines on projects, while remaining flexible enough to problem solve real-time issues that might occur for customers
• Experience with multiple Customer Relationship Management systems (Netsuite, Microsoft Dynamics, Sugar CRM, Pipedrive, Hubspot CRM, etc) a plus, minimal understanding of Salesforce CRM a MUST
• Ability to work alone and with a team
• Responsible for keeping up with industry best practices to contribute to advancing customer systems as well as the Allbound platform
• Comfortable holding high-level technical discussions on topics like OAuth setup, API keys, data transformations, CRM workflow and process creation
• Self-Starter with ability to quickly learn a variety of systems, as new integrations are introduced
• Ability to effectively think big picture and understand how a change in one system may impact the others (positively or negatively) that it may already be connected to.

Required:

• 3 + years of Integrations, CRM, or Technical Implementation experience
• Ability to navigate multiple web applications simultaneously
• SFDC best practice knowledge

Preferred:

• Experience working in a Saas Company
• Understanding of Channel Management and Channel Sales best practices
• Experience with Salesforce or other relevant CRM
• Strong customer service background

Qualifications

• Ability to navigate multiple web applications simultaneously
• Proficiency with Salesforce, HubSpot a plus

Big Pluses

• Experience working in a Saas Company
• Understanding of Channel Management and Channel Sales best practices
• Experience with Salesforce or other relevant CRM
• Strong customer service background

Intangibles

• Detail-oriented
• Life-long learner
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Benefits and Perks

• Competitive Salary
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Paid Holidays and UNLIMITED PTO
• 401k with match

Customer Support Engineer

Allbound is seeking a Support Specialist for our Customer Support Team. This is a key member of our Customer Success team and will help support customers in their adoption and expansion of the Allbound product. This role will help the team provide exceptional support and education to our customers. 

Does this sound like you? If so, apply now. 

• EDUCATION AND EXPERIENCE

  • At least two years’ experience in technical support
  • Ability to navigate multiple web applications simultaneously
  • Applying styles to website elements using CSS
  • Understanding of JavaScript and its workarounds
  • Preferred:
    • Experience with Zendesk Support and Guides
    • Experience with working in SaaS company
    • Code management and keeping track of snippets
    • Quality assurance testing
    • Strong customer service and support background

  SKILLS AND COMPETENCIES

  • Ability to anticipate and articulate problems
  • Well-organized and high attention to detail
  • Ability to prioritize and recognize appropriate escalation points and processes
  • Remain customer-focused and gain insight into customer needs
  • Good communication skills, both written and verbal

  PRIMARY RESPONSIBILITIES

  • Helps identify and create Knowledge Base articles
  • Providing customers with front-end support using HTML, CSS, JS
  • Modifying user-facing features using jQuery
  • Inspecting websites using browser developer tools to spot coding errors
  • Troubleshooting features of the platform to solve end user issues
  • Ensure Allbound is operating with best-in-class support management 
  • Solves and completes customer support tickets
  • Work closely with other functional teams to ensure an exceptional customer experience
  • Drives to achieve business objectives and meet quality, delivery metrics; achieves contractual service levels and agreements; and manages the delivery of solutions
  • Improve overall efficiency by enhancing internal process

  BENEFITS AND PERKS

  • Competitive Salary 
  • Medical, Dental, & Vision Insurance
  • Short/Long-Term Disability & Assistance Program
  • Paid Holidays and Unlimited PTO
  • 401k with matching

   

  Are you ready to become an #Allstar? We thought so, send in your application today.

Front End Engineer

Allbound is seeking a detail-oriented and process-driven Front-end Engineer. If React, HTML5 and CSS are your jam, this is your festival. You will be a large part of a small team of dedicated developers building out a feature-rich, API-driven platform that hosts a variety of big logos around the globe.

As a front-end engineer your input is vital, as you will help shape the platform, the code, and the product vision. Your code, written in this agile environment, will go from concept to completion quickly, but smartly. You’ll be able to put your stamp on this product from day one.

Does this sound like you? if so, apply now

Primary Responsibilities:

• Executing product vision with the team
• Designing, developing and delivering the frontend platform that supports new features in a lean, agile environment
• Taking ownership of features from backlog through deployment
• Assisting in continuous improvement in engineering practices
• Mentoring and growing with team members
• Enthusiastically seeking feedback and training to continue to improve and develop skills

Qualifications

• 3+ years experience in web-based front-end development with a specific focus on React and Redux ecosystem
• Advanced experience with REST API interaction
• Advanced skills in HTML 5 and CSS 3
• Advanced experience with the DOM, DOM manipulation and the ins and outs of asynchronous web development including a strong JavaScript skills including ES6
• Ability to create complex interfaces with HTML and CSS from fidelity designs and prototypes
• Experience with at least one of the major build tools: webpack, gulp, grunt, etc.
• Familiar with Node and npm (don’t need to be an expert)
• Proficient in OOO pattern and development
• Proficient in devops practices with tools such as GitHub

A Big Plus

• Experience with Sass
• Familiar with CSS methodologies such as BEM, SMACSS, Atomic design, etc.
• Experience with Jira or similar tool to track user stories through development
• Experience with multi-tenant SaaS infrastructure development a plus
• Comfortable in Agile Scrum development
• Bachelor’s Degree in CS or related field a plus

Benefits and Perks

• Competitive Compensation
• Unlimited Paid Time Off (PTO)
• Paid Holidays
• Medical, Dental & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Health Reimbursement Account