Careers

Customer Success Implementation Specialist

Allbound is seeking a Customer Success Implementation Specialist. You will be a key member of our team and will play a critical role by establishing rapport and building strong client relationships as one of the first points of contact after contracts are signed. 

The CS Implementation Specialist is responsible for understanding the needs of clients, adapting production onboarding and training, and setting up clients for success in order to achieve tangible results from the Allbound platform. 

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup that is poised for continued growth. 

Does this sound like you? if so, apply now.

Education and Experience

• Minimum
  • At least two years’ experience in SaaS implementation services or customer success/support services
  • Project management experience
  • Experience on-boarding customers to a new application
• Preferred
  • Experience in Customer Success software (i.e. Gainsight, Totango, Amity, etc)
  • Experience with CRM software, specifically Salesforce.com

Skills and Competencies 

• Deliver and exceed quality customer service expectations. 
• Analytical and logical ability to understand business workflows and how they map to base application functionality.
• Well-organized, with a high attention to detail and ability to prioritize.
• The ability to manage multiple projects simultaneously and work within fixed deadlines.
• The ability to work with other functional teams internally and externally to achieve results.
• Perform with a professional demeanor while utilizing sound judgment and time management skills.

• Natural affinity for building relationships and rapport
• Ability to anticipate and articulate problems

Primary Responsibilities

• Manage and coordinate multiple customer implementations simultaneously.
• Take responsibility for the success of customer implementations of Allbound software and integrations. 
• Consult with customers to gather requirements and translate to the Allbound platform features and functionalities using product and industry best practices.
• Configure the Allbound platform for customers using a training and enablement approach.
• Ensure that customers are knowledgeable about, and can successfully use, Allbound’s products and services.
• Facilitate touch points and status meetings with customers in a timely and professional manner.
• Develop and share best practices, project standards and methodologies with team members to continually improve the quality, effectiveness, and efficiency of our processes, policies and procedures.
• Become an expert and maintain working knowledge of the Allbound platform and features to educate customers on the use and benefits of our products
• Work closely with other functional teams to troubleshoot functional issues during implementation to ensure an exceptional customer experience

Benefits and Perks

• Competitive Salary
• Paid Holidays
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Life Insurance
• PTO

Are you ready to become an #Allstar? We thought so, send in your application today.

Account Executive

Allbound is seeking an #AllStar Strategic Sales Executive to evangelize the Allbound value proposition and strategically sell both Allbound’s software and its channel sales and marketing methodology. You will be a key member of our sales team.

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup, has 2-7 years of SaaS closing experience and, ideally, has an understanding of the channel.

Does this sound like you? If so, apply now. 

Primary Responsibilities:

• Building relationships with our buyer personas at enterprise and mid-sized companies.
• Mastering the demonstration of Allbound’s software solutions and services and clearly identifying and communicating how our features and benefits align to prospect needs.
• Guiding and providing expert advice to companies looking to accelerate partner sales. 
• Closing new business consistently at or above quota level.
• Flexing your muscles as an expert in channel sales and marketing, as well as inbound marketing strategies.
• Managing the complete sales cycle, from initial discovery to live software demonstration and the creation and delivery of a custom statement of work and proposal, as well as the critical handoff to Allbound’s Customer Success department.
• Working collaboratively with marketing and product development departments to execute sales strategies as Allbound introduces enhancements to existing solutions and/or releases new products.
• Acting as a conduit between the market and Allbound to identify trends in (or not within) the market that Allbound can capitalize on. 
• Plus, you’ll bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.

Required Experience:

• Experience within a sales team that produces and exceeds their goals consistently
• Experience in a startup environment, if possible
• 2-7+ years of selling experience operating within a web technologies or innovative online product environment
• Experience selling to or working with director-level sales, business development and marketing professionals.
• The ability to navigate through our prospects’ highly unique and complex sales ecosystems and identify a strategic solution that serves their technological, philosophical and operational needs.
• The ability to advance Allbound’s vision and unique Partner Sales Acceleration methodology
• A powerful work ethic and the ability to thrive in a lighting fast-paced, demanding environment
• Tons of energy, passion, humor, compassion, and enthusiasm
• Superior communications skills
• Exceptional closing skills
• Bachelor’s Degree

Intangibles

• Detail-oriented
• Life-long learner
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Benefits and Perks:

• Competitive Salary & Bonus
• Stock Options
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Paid Holidays & Vacations

Are you ready to become an #Allstar? We thought so, send in your application today.

Customer Success Specialist

Allbound is seeking a Customer Success Specialist. You will be a key member of our team and will play a critical role by supporting . 

The CS Specialist is responsible for understanding the needs of clients, adapting production onboarding and training, and setting up clients for success in order to achieve tangible results from the Allbound platform. 

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup that is poised for continued growth. 

Does this sound like you? if so, apply now.

Education and Experience

• Minimum
  • At least one year’ experience in SaaS customer success/support services
• Preferred
  • Experience in Customer Success software (i.e. Gainsight, Totango, Amity, etc)
  • Experience with CRM software, specifically Salesforce.com

Skills and Competencies 

• Deliver and exceed quality customer service expectations. 
• Well-organized, with a high attention to detail and ability to prioritize based on appropriate escalation points and processes
• The ability to manage multiple projects simultaneously
• The ability to work with other functional teams internally and externally to achieve results.
• Perform with a professional demeanor while utilizing sound judgment and time management skills.

• Natural affinity for building relationships and rapport
• Ability to anticipate and articulate problems
• Communication skills, both verbal and written

Primary Responsibilities

• Help to develop and maintain internal and external CS tools and processes
• Provide Customer Success Managers with insights on client interactions to ensure account renewal, and account growth
• Improve customer experience through product support and help direct customer complaints and requests.
• Work with customers to ensure they are leveraging Allbound effectively and finding value in our services
• Become an expert in Allbound and educate customers on the use and benefits of our products
• Work closely with other functional teams to ensure an exceptional customer experience
• Efficiently manage time to focus on essential activities to ensure customer satisfaction

• Benefits and Perks
• Competitive Salary
• Paid Holidays
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Life Insurance
• Unlimited PTO

Are you ready to become an #Allstar? We thought so, send in your application today.

Marketing Communications Specialist

Allbound is seeking a Marketing Communications Specialist. You will be a key member of our team and will play a critical role by establishing rapport and building strong media relationships as well as enhancing the reputation of Allbound.

This is an exciting opportunity for a confident, motivated, and experienced professional. You will have a strong marketing and communications background and be responsible for managing activity globally.

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup that is poised for continued growth. This is both a strategic and hands on role where you will utilize a range of channels including digital, social, media and PR. 

This results-driven professional contains marketing expertise, cross-functional collaboration skills, and the ability to clearly communicate results and their impact internally using data and metrics.

Does this sound like you? if so, apply now.

Education and Experience

• Minimum
  • At least three years’ experience work experience in strategic marketing/communications
  • Proven track record in development and delivery of strategic communication across a range of channels
• Preferred
  • Understanding the channel/partner management industry landscape

Role Requirements

• Exceptional collaborator and influencer – ability to engage with multiple stakeholders and quickly build relationships needed to accomplish program objectives
• Ability to manage a number of different projects and deliver them all on time
• Excellent written and oral communications skills and ability to work with senior leaders and stakeholders, as well as work collaboratively across peer networks
• Focuses on problem solving, maintains confidentiality, keeps emotions under control, facilitates collaboration and tries new things
• Well-organized, with a high attention to detail and ability to prioritize
• Presents numerical data effectively, able to read and interpret written information
• Natural affinity for building relationships and rapport
• Ability to anticipate and articulate problems

Responsibilities

• Media relations
• Social media and digital communications
• PR partner management
• Third party review site management
• Accolade sourcing

Primary Responsibilities

• Provide media relations and communications support to company management, helping to protect the company’s image while assisting to grow and promote the business through thought leadership
• Develop communications content and assets for deployment through digital channels, including but not limited to: monthly newsletters, member spotlights, promotions, and program updates
• Assist in developing company position statements on various industry matters and trends, press releases, reports, media lists, etc
• Lead the Allbound social media marketing strategy, development, execution and analytics
• Assist the team in identifying newsworthy trends and ideas that will insert the company into the media dialogue
• Assist in the preparation of talking points for media interviews
• Assist in managing third party review websites and strategy to consistently garner reviews from customers
• Establish and maintain relationships with media sources and influencers
• Identify publicity opportunities and develop strong relationships with the right set of reporters
• Identify and apply for awards applicable for Allbound 
• Establish strong, productive and collaborative working relationships with internal teams and external stakeholders
• Write/oversee writing of media lines, speaking notes, articles, case studies, copy for digital 
• Celebrate and profile Allbound’s successes through internal and external communication channels locally and globally
• Provide support to the Marketing on various key projects and initiatives.
• Assist in the management and production of company-wide meetings, such as All Hands and other events
• Use audience insights to inform planning and communications; provide input into globally led campaigns to ensure they meet needs of the local market and resonate with local audiences

Benefits and Perks

• Competitive Salary
• Paid Holidays
• Medical, Dental and Vision Insurance
• 401k
• Unlimited PTO
• Life and AD&D insurance

Are you ready to become an #Allstar? We thought so, send in your application today.

Sales Development Representative

Allbound is seeking an #AllStar Sales Development Representative to generate outbound meetings.  You’ll get the chance to work in a fast paced environment with an incredible coach and plenty of opportunity for advancement as we continue to grow.  Our U.S. Sales Manager and one of our top AEs started as SDRs only a few years ago!

Does this sound like you? if so, apply now.

Primary Responsibilities

• Generate at least 7 qualified meetings per month
• Hit daily/weekly/monthly KPIs and metrics
• Utilize multiple touch points to qualify potential opportunities
• Keep up to date with our industry and the technology landscape to ensure you are a trusted resource to prospects
• Align Allbound solutions with prospect business objectives and needs
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
• Achieve or exceed monthly and quarterly quotas of qualified opportunities

Required Experience

• The ability to demonstrate a consultative selling approach in the mid-market/enterprise space
• Experience managing your own schedule as a remote employee 
• Ability to work in a culture of training and accountability
• Excellent communication skills
• The ability to guide prospects through the Allbound sales process.

Intangibles

• Detail-oriented
• Life-long learner
• High Emotional Intelligence
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Benefits & Perks

• Competitive Salary & Bonus
• 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Work with an incredible team!

Are you ready to become an #Allstar? We thought so, send in your application today.