Careers

Customer Success Implementation Specialist

Allbound is seeking a Customer Success Implementation Specialist. You will be a key member of our team and will play a critical role by establishing rapport and building strong client relationships as one of the first points of contact after contracts are signed. 

The CS Implementation Specialist is responsible for understanding the needs of clients, adapting production onboarding and training, and setting up clients for success in order to achieve tangible results from the Allbound platform. 

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup that is poised for continued growth. 

Does this sound like you? if so, apply now.

Education and Experience

• Minimum
  • At least two years’ experience in SaaS implementation services or customer success/support services
  • Project management experience
  • Experience on-boarding customers to a new application
• Preferred
  • Experience in Customer Success software (i.e. Gainsight, Totango, Amity, etc)
  • Experience with CRM software, specifically Salesforce.com

Skills and Competencies 

• Deliver and exceed quality customer service expectations. 
• Analytical and logical ability to understand business workflows and how they map to base application functionality.
• Well-organized, with a high attention to detail and ability to prioritize.
• The ability to manage multiple projects simultaneously and work within fixed deadlines.
• The ability to work with other functional teams internally and externally to achieve results.
• Perform with a professional demeanor while utilizing sound judgment and time management skills.

• Natural affinity for building relationships and rapport
• Ability to anticipate and articulate problems

Primary Responsibilities

• Manage and coordinate multiple customer implementations simultaneously.
• Take responsibility for the success of customer implementations of Allbound software and integrations. 
• Consult with customers to gather requirements and translate to the Allbound platform features and functionalities using product and industry best practices.
• Configure the Allbound platform for customers using a training and enablement approach.
• Ensure that customers are knowledgeable about, and can successfully use, Allbound’s products and services.
• Facilitate touch points and status meetings with customers in a timely and professional manner.
• Develop and share best practices, project standards and methodologies with team members to continually improve the quality, effectiveness, and efficiency of our processes, policies and procedures.
• Become an expert and maintain working knowledge of the Allbound platform and features to educate customers on the use and benefits of our products
• Work closely with other functional teams to troubleshoot functional issues during implementation to ensure an exceptional customer experience

Benefits and Perks

• Competitive Salary
• Paid Holidays
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Life Insurance
• PTO

Are you ready to become an #Allstar? We thought so, send in your application today.

SDR Manager

Allbound is seeking an #AllStar SDR Manager to come in as a player/coach. You’ll manage four SDRs immediately with the opportunity to grow the team as Allbound grows. You’ll work to enhance our SDR handbook and you are someone who is data and metrics driven. You must be an excellent collaborator as you will be working with and learning from multiple departments and leaders within the organization. This role reports directly into the Sr. Director of Marketing.  

Does this sound like you? If so, apply now. 

• Experience working in our software tools: Salesforce, LinkedIn Sales Navigator, ZoomInfo, SalesLoft
• An entrepreneurial spirit
• A willingness to go above and beyond, and put in more than 100%
• Start up experience

Primary Responsibilities:

• Manage, lead and train an outbound SDR team
• Provide regular coaching, actionable feedback, and professional development for everyone on your team
• Monitor and coach to daily/weekly/monthly KPIs and metrics for accountability
• Utilize multiple touchpoints to qualify potential opportunities
• Lead with a player-coach mentality, be hands-on, and empower teams
• Keep up to date with our industry and the technology landscape to ensure you are a trusted resource to prospects
• Analyze and report on key metrics and forecasts to marketing and sales leaders
• Align Allbound solutions with prospect business objectives and needs
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
• Achieve or exceed monthly and quarterly quotas of qualified opportunities

Required Experience:

• One year or more experience managing, developing, and leading outbound sales development teams 
• Experience achieving and exceeding quota in a quota-carrying prospecting role
• Analytical thinking skills and data-driven decision making skills
• The ability to demonstrate a consultative selling approach in the midmarket/enterprise space
• Experience developing cadences to drive opportunity creation
• Ability to create KPIs and create culture of training and accountability
• Excellent interdepartmental skills
• The ability to guide prospects through the Allbound sales process

Preferred Experience

• Detail-oriented
• Life-long learner
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Intangibles

• Detail-oriented
• Life-long learner
• High Emotional Intelligence
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Benefits and Perks:

• Competitive Salary & Bonus
• Stock Options
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Paid Holidays & Vacations

Are you ready to become an #Allstar? We thought so, send in your application today.

Sales and Marketing Internship

Allbound is seeking an #AllStar Marketing and Sales Intern to work side-by-side with our Marketing and SDR department to assist in researching, data cleanliness, and various marketing initiatives.

We’re looking for someone who can participate in various stages of data entry, prospecting for the SDR outbound organization, campaign organization and creation, and project management tasks.

This intern should be prepared to work in a fast-paced team environment and will finish the internship having gained broad experience in various aspects of marketing and sales.

Does this sound like you? if so, apply now.

Primary Responsibilities:

• Develop your prospecting skills by collaborating with SDRs, Account Executives, and Marketing to take the next step in your career

• Assist sales development team in data gathering via secondary and primary source research

• Identify decision makers & develop contact lists from marketing generated top & middle funnel leads
• Work closely and collaboratively with Marketing to support ABM initiatives
• Manage conflict checks & maintain data integrity in the CRM (Salesforce) database
• Leverage Salesforce to create reports & contact lists
• Collaborate across multiple departments to help with general business operations

Required Experience

• Undergraduate student or recent grad in Atlanta/Phoenix/Scottsdale 
• Excellent verbal and written communication skills
• Driven and hard-working
• Ability to take direction and multi-task
• PowerPoint, Word and Excel experience a plus
• Hunting & gathering mentality

Benefits

• Practical experience with current marketing and sales techniques
• Shadowing, mentoring, and training opportunities with successful marketing and sales professionals
• Opportunity to participate in networking events and company meetings
• Flexible schedule for students
• Compensation available

Are you ready to become an #Allstar? We thought so, send in your application today.

Sales Development Representative

Allbound is seeking an #AllStar Sales Development Representative to generate outbound meetings.  You’ll get the chance to work in a fast paced environment with an incredible coach and plenty of opportunity for advancement as we continue to grow.  Our U.S. Sales Manager and one of our top AEs started as SDRs only a few years ago!

Does this sound like you? if so, apply now.

Primary Responsibilities

• Generate at least 7 qualified meetings per month
• Hit daily/weekly/monthly KPIs and metrics
• Utilize multiple touch points to qualify potential opportunities
• Keep up to date with our industry and the technology landscape to ensure you are a trusted resource to prospects
• Align Allbound solutions with prospect business objectives and needs
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
• Achieve or exceed monthly and quarterly quotas of qualified opportunities

Required Experience

• The ability to demonstrate a consultative selling approach in the mid-market/enterprise space
• Experience managing your own schedule as a remote employee 
• Ability to work in a culture of training and accountability
• Excellent communication skills
• The ability to guide prospects through the Allbound sales process.

Intangibles

• Detail-oriented
• Life-long learner
• High Emotional Intelligence
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Benefits & Perks

• Competitive Salary & Bonus
• 401(k)
• Paid Time Off (PTO)
• Paid Holidays
• Work with an incredible team!

Are you ready to become an #Allstar? We thought so, send in your application today.