Careers

Customer Success Implementation Specialist

Allbound is seeking a Customer Success Implementation Specialist. You will be a key member of our team and will play a critical role by establishing rapport and building strong client relationships as one of the first points of contact after contracts are signed. 

The CS Implementation Specialist is responsible for understanding the needs of clients, adapting production onboarding and training, and setting up clients for success in order to achieve tangible results from the Allbound platform. 

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup that is poised for continued growth. 

Does this sound like you? if so, apply now.

Education and Experience

• Minimum
  • At least two years’ experience in SaaS implementation services or customer success/support services
  • Project management experience
  • Experience on-boarding customers to a new application
• Preferred
  • Experience in Customer Success software (i.e. Gainsight, Totango, Amity, etc)
  • Experience with CRM software, specifically Salesforce.com

Skills and Competencies 

• Deliver and exceed quality customer service expectations. 
• Analytical and logical ability to understand business workflows and how they map to base application functionality.
• Well-organized, with a high attention to detail and ability to prioritize.
• The ability to manage multiple projects simultaneously and work within fixed deadlines.
• The ability to work with other functional teams internally and externally to achieve results.
• Perform with a professional demeanor while utilizing sound judgment and time management skills.

• Natural affinity for building relationships and rapport
• Ability to anticipate and articulate problems

Primary Responsibilities

• Manage and coordinate multiple customer implementations simultaneously.
• Take responsibility for the success of customer implementations of Allbound software and integrations. 
• Consult with customers to gather requirements and translate to the Allbound platform features and functionalities using product and industry best practices.
• Configure the Allbound platform for customers using a training and enablement approach.
• Ensure that customers are knowledgeable about, and can successfully use, Allbound’s products and services.
• Facilitate touch points and status meetings with customers in a timely and professional manner.
• Develop and share best practices, project standards and methodologies with team members to continually improve the quality, effectiveness, and efficiency of our processes, policies and procedures.
• Become an expert and maintain working knowledge of the Allbound platform and features to educate customers on the use and benefits of our products
• Work closely with other functional teams to troubleshoot functional issues during implementation to ensure an exceptional customer experience

Benefits and Perks

• Competitive Salary
• Paid Holidays
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Life Insurance
• PTO

Are you ready to become an #Allstar? We thought so, send in your application today.

Account Executive

Allbound is seeking an #AllStar Strategic Sales Executive to evangelize the Allbound value proposition and strategically sell both Allbound’s software and its channel sales and marketing methodology. You will be a key member of our sales team.

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup, has 2-7 years of SaaS closing experience and, ideally, has an understanding of the channel.

Does this sound like you? If so, apply now. 

Primary Responsibilities:

• Building relationships with our buyer personas at enterprise and mid-sized companies.
• Mastering the demonstration of Allbound’s software solutions and services and clearly identifying and communicating how our features and benefits align to prospect needs.
• Guiding and providing expert advice to companies looking to accelerate partner sales. 
• Closing new business consistently at or above quota level.
• Flexing your muscles as an expert in channel sales and marketing, as well as inbound marketing strategies.
• Managing the complete sales cycle, from initial discovery to live software demonstration and the creation and delivery of a custom statement of work and proposal, as well as the critical handoff to Allbound’s Customer Success department.
• Working collaboratively with marketing and product development departments to execute sales strategies as Allbound introduces enhancements to existing solutions and/or releases new products.
• Acting as a conduit between the market and Allbound to identify trends in (or not within) the market that Allbound can capitalize on. 
• Plus, you’ll bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.

Required Experience:

• Experience within a sales team that produces and exceeds their goals consistently
• Experience in a startup environment, if possible
• 2-7+ years of selling experience operating within a web technologies or innovative online product environment
• Experience selling to or working with director-level sales, business development and marketing professionals.
• The ability to navigate through our prospects’ highly unique and complex sales ecosystems and identify a strategic solution that serves their technological, philosophical and operational needs.
• The ability to advance Allbound’s vision and unique Partner Sales Acceleration methodology
• A powerful work ethic and the ability to thrive in a lighting fast-paced, demanding environment
• Tons of energy, passion, humor, compassion, and enthusiasm
• Superior communications skills
• Exceptional closing skills
• Bachelor’s Degree

Intangibles

• Detail-oriented
• Life-long learner
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Benefits and Perks:

• Competitive Salary & Bonus
• Stock Options
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Paid Holidays & Vacations

Are you ready to become an #Allstar? We thought so, send in your application today.

Sales Engineer

We’re looking for a Sales Engineer to join our growing team!

As a Sales Engineer, you will partner with our Sales team as a technical resource while engaging with prospective customers. In this role, you will be responsible for understanding potential customers’ technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical aspects of our platforms and will advise on and design solutions for potential customers.

Key Responsibilities

• Develop and maintain expertise in feature functionality and practical application of all our product offerings
• Help companies across varying industries to understand and evaluate the technical capabilities of our products, leading evaluation cycles to gain product fit consensus.
• Work as a liaison between sales/CS and our subcontractors to ensure timely delivery of SOWs, set correct expectations and help improve sales cycle..
• Work as a liaison between the security team and sales/CS to ensure completion in a timely manner.
• Understand and interpret prospective customer requirements, delivering customized product demonstrations to match customer needs
• Design, validate and document technical solutions to share with prospective customers
• Collect and analyze feedback from prospective customers to influence roadmap, collaborating with sales, CS, engineering, and product management teams to meet our prospects’ business challenges and align with our internal business objectives
• Participate in RFI/RFP process and respond to technical assessments

Requirements

• 2+ years’ professional experience working in a pre-sales, sales engineering, or related consulting role within enterprise software. Experience in the online video or technology industries is a plus.
• Experience fully understanding technology platform capabilities
• Experience representing technical concepts to an audience of varying technical understanding
• Excellent verbal, written communication, customer service, and interpersonal skills
• Ability to build relationships with potential customers, understand their environment, and introduce new concepts to solve problems
• Ability to balance multiple competing priorities
• Comfort with a fluid, fast-paced environment.
• A passion for problem solving and roll up your sleeves demeanor

Compensation

• Competitive Base + Performance Bonuses
• Comprehensive Healthcare
• 401K 
• Unlimited PTO
• Work from home flexibility 

Data Researcher

Allbound is seeking an #AllStar Marketing and Sales Intern to work side-by-side with our Marketing and SDR department to assist in researching, data cleanliness, and various marketing initiatives.

We’re looking for someone who can participate in various stages of data entry, prospecting for the SDR outbound organization, campaign organization and creation, and project management tasks.

This intern should be prepared to work in a fast-paced team environment and will finish the internship having gained broad experience in various aspects of marketing and sales.

Does this sound like you? if so, apply now.

Primary Responsibilities:

• Develop your prospecting skills by collaborating with SDRs, Account Executives, and Marketing to take the next step in your career

• Assist sales development team in data gathering via secondary and primary source research

• Identify decision makers & develop contact lists from marketing generated top & middle funnel leads
• Work closely and collaboratively with Marketing to support ABM initiatives
• Manage conflict checks & maintain data integrity in the CRM (Salesforce) database
• Leverage Salesforce to create reports & contact lists
• Collaborate across multiple departments to help with general business operations

Required Experience

• Undergraduate student or recent grad in Atlanta/Phoenix/Scottsdale 
• Excellent verbal and written communication skills
• Driven and hard-working
• Ability to take direction and multi-task
• PowerPoint, Word and Excel experience a plus
• Hunting & gathering mentality

Benefits

• Practical experience with current marketing and sales techniques
• Shadowing, mentoring, and training opportunities with successful marketing and sales professionals
• Opportunity to participate in networking events and company meetings
• Flexible schedule for students
• Compensation available

Are you ready to become an #Allstar? We thought so, send in your application today.