Careers

Senior Product Designer

Allbound is seeking a Senior Product Designer who will work closely with our Product and Engineering teams to design software that exceeds our customer’s expectations. You will help to redefine the product experience by working closely with cross-functional teams to find innovative ways to solve our customer’s problems in a way that has a direct benefit to the company objectives. 

As a Senior Product Designer, you will not only help shape the platform and the product vision, you will also serve as a mentor to other product designers on the team. You will help drive our design system and implement new methods of managing all stages of the design process. 

Responsibilities

• Design simple, elegant, data-driven, user-centric experiences that delight users
• Define the user experience, interactions, and user interface through user flows, information architecture, sketches and wireframes, and visual design
• Convey and develop overall interactive team design vision by defining group direction and goals.
• Build functional prototypes to validate and test your designs
• Create user journey mapping and end-to-end user flows
• Conduct remote usability testing with customer feedback
• Manage design processes to ensure timely delivery of designs
• Look for opportunities to solve problems in unique and innovative ways
• Help maintain visual and brand consistency between all products and outlets
• Collaborate with stakeholders to translate business goals into unique product experiences

Qualifications

• 4+ years of experience building SaaS applications in a fast-paced environment
• A compelling portfolio of work that demonstrates high-quality design work that also tells a story that you are a deep design thinker
• A skilled storyteller with experience working in a multidisciplinary environment to develop concepts that delight customers and deliver business results
• Possess not just exceptional product design skills, but the ability to implement strategic and conceptual thinking as well
• A compelling portfolio of work that demonstrates high-quality design work that also tells a story that you are a deep design thinker
• Background in project management and research
• Familiarity with interaction design and information architecture
• Strong information presentation (visual and written) skills
• Problem-solving aptitude
• Analytical mind with a business acumen
• Excellent communication skills
• Experience with agile scrum methodologies and cross-team collaboration

A Big Plus

• Experience with SaaS company
• Experience of building a design system
• A masters or bachelors design degree
• Familiar with HTML / CSS 
• Experience with JIRA or similar tool to track user stories through development
• Experience with multi-tenant SaaS infrastructure development a plus
• Comfortable in Agile Scrum development

Sales Development Representative

Allbound is seeking an #AllStar Sales Development Representative to work side-by-side with our Senior Executives to evangelize the Allbound value proposition and assist in the strategic sale of both Allbound’s software and its channel sales and marketing methodology.

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a Phoenix-based SaaS start-up that is poised for continued growth. Our future Sales Development Representative is seeking both an opportunity for advancement within Allbound’s sales and marketing team, as well as looking to make a positive difference for the potential customer’s business. 

Does this sound like you? if so, apply now.

Primary Responsibilities

• Utilize emails and calls to qualify and disqualify potential opportunities
• Set up appointments for account executives to close the deal 
• Keep up to date with our industry and the technology landscape to ensure you are a trusted resource to prospects
• Align Allbound solutions with prospect business objectives and needs
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
• Achieve or exceed monthly quotas of qualified appointments scheduled

Required Experience

• The ability to demonstrate a consultative selling approach.
• Advanced communication and interpersonal skills that enable comfortable interaction with senior-level sales and marketing executives.
• The ability to guide prospects through the Allbound sales process.
• An understanding of the SaaS marketplace and both sales and marketing platforms. A general command of SaaS language and the main players is ideal. You should be comfortable talking Customer Relationship Management (CRM), marketing automation, and everything in between — bonus points if you’re familiar with Partner Relationship Management (PRM) or channel partner platforms. 

Minimum Requirements

• A proven track record of success in a similar role
• 1-3 years of experience in business development, sales or equivalent
• Bachelor’s Degree preferred

Intangibles

• Detail-oriented
• Life-long learner
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Benefits & Perks

• Competitive Salary & Bonus
• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance

Are you ready to become an #Allstar? We thought so, send in your application today.

Account Executive

Allbound is seeking an #AllStar Strategic Sales Executive to evangelize the Allbound value proposition and strategically sell both Allbound’s software and its channel sales and marketing methodology. You will be a key member of our sales team.

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup, has 2-7 years of SaaS closing experience and, ideally, has an understanding of the channel.

Does this sound like you? if so, apply now.

Primary Responsibilities:

• Building relationships with our buyer personas at enterprise and mid-sized companies.
• Mastering the demonstration of Allbound’s software solutions and services and clearly identifying and communicating how our features and benefits align to prospect needs.
• Guiding and providing expert advice to companies looking to accelerate partner sales. 
• Closing new business consistently at or above quota level.
• Flexing your muscles as an expert in channel sales and marketing, as well as inbound marketing strategies.
• Managing the complete sales cycle, from initial discovery to live software demonstration and the creation and delivery of a custom statement of work and proposal, as well as the critical handoff to Allbound’s Customer Success department.
• Working collaboratively with marketing and product development departments to execute sales strategies as Allbound introduces enhancements to existing solutions and/or releases new products.
• Acting as a conduit between the market and Allbound to identify trends in (or not within) the market that Allbound can capitalize on. 
• Plus, you’ll bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.

Required Experience:

• Experience within a sales team that produces and exceeds their goals consistently
• Experience in a startup environment, if possible
• 2-7+ years of selling experience operating within a web technologies or innovative online product environment
• Experience selling to or working with director-level sales, business development and marketing professionals.
• The ability to navigate through our prospects’ highly unique and complex sales ecosystems and identify a strategic solution that serves their technological, philosophical and operational needs.
• The ability to advance Allbound’s vision and unique Partner Sales Acceleration methodology
• A powerful work ethic and the ability to thrive in a lighting fast-paced, demanding environment
• Tons of energy, passion, humor, compassion, and enthusiasm
• Superior communications skills
• Exceptional closing skills
• Bachelor’s Degree

Intangibles

• Detail-oriented
• Life-long learner
• Business-minded thinker
• Process-driven
• Team player who loves to share knowledge and credit
• Loves a startup environment

Benefits and Perks:

• Competitive Salary & Bonus
• Stock Options
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Paid Holidays & Vacations

Are you ready to become an #Allstar? We thought so, send in your application today.

Customer Success Manager

Allbound is seeking a Customer Success Manager. You will be a key member of our team and will build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and the adoption of the Allbound platform to prove out ROI. 

To be a good fit for the position, we have to make sure we align on a few key things. The ideal candidate for this role is eager to work for a SaaS startup that is poised for continued growth. 

Does this sound like you? If so, apply now. 

EDUCATION AND EXPERIENCE

• Minimum
  • At least four years’ experience as a customer success manager, account manager, business development or similar role. 
  • Experience with managing multiple accounts with multiple, daily customer interactions.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
• Preferred
  • Experience in Customer Success software (i.e. Gainsight, Totango, Amity, etc)
  • Knowledge of the Allbound platform
  • Experience in channel or indirect sales environments

SKILLS AND COMPETENCIES 

• Deliver and exceed quality customer service expectations. 
• Perform with a professional demeanor while utilizing sound judgment and time management skills
• Natural affinity for building relationships and rapport
• Ability to anticipate and articulate problems
• Empathy for our customers, while protecting the interests of our company and its assets
• Patient and active listener
• Well-organized, with a high attention to detail 
• Communication skills, both verbal and written
• Ability to prioritize and recognize appropriate escalation points and processes
• Ability to discuss pricing and negotiate contracts and upsells with customers 

PRIMARY RESPONSIBILITIES

• Drive adoption and outcomes leading to renewals, expansion, and advocacy across all assigned accounts.
• Track and analyze customer data to monitor, understand and anticipate the possibility of churn and creation of effective corrective actions, improving overall customer experience.
• Provide insights on client interactions, improve customer experience through product support, and handle customer complaints and requests.
• Work with customers to ensure they are leveraging Allbound effectively and finding value in our services
• Become an expert in Allbound and educate customers on the use and benefits of our products
• Work closely with other functional teams to ensure an exceptional customer experience
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

BENEFITS AND PERKS

• Competitive Salary & Bonus
• Paid Holidays
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Life Insurance
• Unlimited PTO

Are you ready to become an #Allstar? We thought so, send in your application today.

Front End Engineer

Allbound is seeking a detail-oriented and process-driven Front-end Engineer. If React, HTML5 and CSS are your jam, this is your festival. You will be a large part of a small team of dedicated developers building out a feature-rich, API-driven platform that hosts a variety of big logos around the globe.

As a front-end engineer your input is vital, as you will help shape the platform, the code, and the product vision. Your code, written in this agile environment, will go from concept to completion quickly, but smartly. You’ll be able to put your stamp on this product from day one.

Does this sound like you? if so, apply now.

Primary Responsibilities:

• Executing product vision with the team
• Designing, developing and delivering the frontend platform that supports new features in a lean, agile environment
• Taking ownership of features from backlog through deployment
• Assisting in continuous improvement in engineering practices
• Mentoring and growing with team members
• Enthusiastically seeking feedback and training to continue to improve and develop skills

Qualifications

• 3+ years experience in web-based front-end development with a specific focus on React and Redux ecosystem
• Advanced experience with REST API interaction
• Advanced skills in HTML 5 and CSS 3
• Advanced experience with the DOM, DOM manipulation and the ins and outs of asynchronous web development including a strong JavaScript skills including ES6
• Ability to create complex interfaces with HTML and CSS from fidelity designs and prototypes
• Experience with at least one of the major build tools: webpack, gulp, grunt, etc.
• Familiar with Node and npm (don’t need to be an expert)
• Proficient in OOO pattern and development
• Proficient in devops practices with tools such as GitHub

A Big Plus

• Experience with Sass
• Familiar with CSS methodologies such as BEM, SMACSS, Atomic design, etc.
• Experience with Jira or similar tool to track user stories through development
• Experience with multi-tenant SaaS infrastructure development a plus
• Comfortable in Agile Scrum development
• Bachelor’s Degree in CS or related field a plus

Benefits and Perks

• Competitive Compensation
• Unlimited Paid Time Off (PTO)
• Paid Holidays
• Medical, Dental & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Health Reimbursement Account

Front End Engineer

Allbound is seeking a detail-oriented and process-driven Front-end Engineer. If React, HTML5 and CSS are your jam, this is your festival. You will be a large part of a small team of dedicated developers building out a feature-rich, API-driven platform that hosts a variety of big logos around the globe.

As a front-end engineer your input is vital, as you will help shape the platform, the code, and the product vision. Your code, written in this agile environment, will go from concept to completion quickly, but smartly. You’ll be able to put your stamp on this product from day one.

Does this sound like you? if so, apply now

Primary Responsibilities:

• Executing product vision with the team
• Designing, developing and delivering the frontend platform that supports new features in a lean, agile environment
• Taking ownership of features from backlog through deployment
• Assisting in continuous improvement in engineering practices
• Mentoring and growing with team members
• Enthusiastically seeking feedback and training to continue to improve and develop skills

Qualifications

• 3+ years experience in web-based front-end development with a specific focus on React and Redux ecosystem
• Advanced experience with REST API interaction
• Advanced skills in HTML 5 and CSS 3
• Advanced experience with the DOM, DOM manipulation and the ins and outs of asynchronous web development including a strong JavaScript skills including ES6
• Ability to create complex interfaces with HTML and CSS from fidelity designs and prototypes
• Experience with at least one of the major build tools: webpack, gulp, grunt, etc.
• Familiar with Node and npm (don’t need to be an expert)
• Proficient in OOO pattern and development
• Proficient in devops practices with tools such as GitHub

A Big Plus

• Experience with Sass
• Familiar with CSS methodologies such as BEM, SMACSS, Atomic design, etc.
• Experience with Jira or similar tool to track user stories through development
• Experience with multi-tenant SaaS infrastructure development a plus
• Comfortable in Agile Scrum development
• Bachelor’s Degree in CS or related field a plus

Benefits and Perks

• Competitive Compensation
• Unlimited Paid Time Off (PTO)
• Paid Holidays
• Medical, Dental & Vision Insurance
• Short/Long-Term Disability & Assistance Program
• Health Reimbursement Account